To apply for this position, all applicants should visit: http://www.mayoclinic.org/jobs-rst/ and apply for posting number 22772 on the Rochester job posting site. Position may reside in Rochester, Florida, or Arizona.

The Section Head of Mayo Clinic Customer Service Center provides multi-site management support for over 200 staff responsible for self-pay collections, financial counseling and patient inquiry across the three Mayo Group Practices and Mayo Health System. Incumbent should possess significant change management, staff development, quality and productivity metric development and strong leadership experience. Prior call center management experience is desirable. Duties include: Provides direction to professional and supervisory staff within the Mayo Clinic Revenue Cycle. Participates in strategic planning for the Enterprise Revenue Cycle. Translates the Mayo Clinic and departmental vision into meaningful and effective responses and results. Delegates responsibility and authority to carry out work. Manages multiple functions and serves as a resource with oversight in day to day activities. May manage multi-site operations. May possess technical knowledge appropriate to functions being managed with additional knowledge in other functions including professional management. Participates in the identification of opportunities to improve processes and to act as a catalyst for realizing these improvements. Acts as a facilitator and generator of new ideas and a mediator on difficult issues. Brings awareness of current external environment issues. Participates in the overall management of the Enterprise Revenue Cycle by chairing and serving on Enterprise projects/groups, task forces, councils and committees. Serves as a liaison between sections and other departments and agencies inside and outside Mayo. Creates customer service driven sections and fosters collaboration with physician and administrative colleagues. Builds teamwork within the Enterprise Revenue Cycle. Participates in retention planning initiatives. Travel required as assignments warrant.

Department: Enterprise Revenue Cycle

Qualifications: Bachelors degree and 10 years experience which includes at least five years in general leadership required

Masters degree preferred.

Prefer health care revenue cycle leadership, and/or patient access systems experience.

Benefit Eligibility: Yes

Posting Begin Date: 11/02/2008

Posting End Date: Until Filled

Employment Type: Exempt

Hours/2-Weeks: 80

Schedule: Days

Shift: 8

Building: To Be Determined- May reside in Rochester, Florida, or Arizona

Salary: Salaried - Education, experience, and tenure may be considered along with internal equity when job offers are extended.