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Regional Service Representative Northeastern U.S. Massachusetts/Maine Job

Mayo Clinic

Date: Apr 13, 2014

Location: Rochester, MN, US

Job Posting Number: 30734BR
Job Posting Title: Regional Service Representative Northeastern U.S. Massachusetts/Maine
Job Posting Category: Business Professional , Clinical Labs
Work Site: MN - Rochester
Department: Mayo Medical Laboratories - Sales and Service

Job Description
MML Regional Service Representatives are responsible for executing the delivery of MML support for community based laboratories unique to each client's needs as characterized during the sales process. The RSR plays a lead role to ensure client retention by driving the cross-departmental MML Support Staff to analyze client concerns and prioritize opportunities to improve delivery of service. Monitors and maintains existing client satisfaction and communicates opportunities for new growth. Conducts client educational sessions on MML service tools and Infectious Handling Training. Responsible for ensuring the efficiency of client training and determine future need. Facilitates customer service and visiting faculty programs. Communicates with clients on new test information, setting pricing and locking in fees, as needed. Implements Mayo resources for pre and post analytical phases of testing. Develops an intensive understanding of each client by establishing long standing relationships and identifying key decision-makers. The fulfillment of these responsibilities allows the Regional Manager to focus on new sales initiatives. The RSR has the primary responsibility of identifying client concerns and involving appropriate MML Support members for value-added solutions. The RSR should proactively address client expectations and routinely assess client needs through on-site visits, by telephone and by written and electronic correspondence with client staff. Accessibility to clients and Mayo staff and timely response to client inquiries is essential. The RSR should coordinate the deployment of Mayo resources in an efficient and effective manner and document the nature of communications and the services that are delivered such that this information can be retained and easily shared. Mayo Clinic employees applying for this position are asked to attach their 3 most recent performance evaluations to be considered for this position.

**This position requires you to work from an office in your home located within territory of support (Northeastern U.S. Massachusetts/Maine). (006269-31304)

Basic Qualifications:
Requires a bachelor's degree in medical technology or sciences. Five years of clinical experience in hospital settings is required.

Other Qualifications:
Outreach experience desired. Good human relations and communications skills. High level of technical competence and confidence. Comfortable with computer operation. Must be adaptable, flexible, creative, dependable, responsible and able to perform well within multifunctional environments. Customer focused. Ability to manage several projects or tasks simultaneously and to exercise appropriate judgment when prioritizing projects. Decision making and problem-solving ability. Adherence to MML policies and procedures. Ability to function and work in a diverse work environment while offering assistance and providing direction to clients in a concise, sensitive, informative and professional manner, keeping a positive and courteous tone. Stay abreast of regulatory issues, reimbursement issues. A valid driver's license and a good driving record are required, along with the ability to travel extensively on all forms of major public transportation. 80% Travel is required.

**This position requires you to work from an office in your home located within territory of support (Northeastern U.S. Massachusetts/Maine).

License or Certification:

Benefit Eligible: Yes
Exemption Status: Exempt
Hours/Pay Period: Full Time
Schedule Details: Monday-Friday; Days
Weekend Schedule:

Compensation Detail: Salaried - Education, experience, and tenure may be considered along with internal equity when job offers are extended. *The minimum salary every 2 weeks is approx $2404, based on a full-time position.

Staffing Specialist: Connie Carlin

Company Statement:
Mayo Clinic provides the highest quality patient care by placing the needs of the patient first. You'll discover a culture of teamwork, professionalism and mutual respect — and most importantly, a life-changing career. We invite you to join our diverse team as we provide health, hope and healing to people from all walks of life.

Mayo Clinic is an equal opportunity educator and employer (including veterans and persons with disabilities).

Nearest Major Market: Rochester MN
Job Segments: Medical, Law, Medical Technology, Customer Service Representative, Patient Care, Healthcare, Legal, Customer Service